Order Cancellation Policy
Cancellation & Refund Timeline
- Within 12 hours (Order not shipped):
A 7% processing fee will be deducted from the refund. This fee covers bank transaction charges and online payment platform fees. - Within 24 hours (Order not shipped):
85% of the order amount will be refunded. - Within 48 hours (Order not shipped):
70% of the order amount will be refunded. - After shipment:
❌ Orders cannot be canceled or refunded once shipped.
Important Notice
- Only cancellation requests submitted within 24 hours of purchase and approved by our customer support team will be accepted.
- Cancellation requests submitted after shipment or without approval will be rejected.
Refunds
Your satisfaction is our top priority. Therefore, you can request a refund or reshipment for ordered products if:
– You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
– You receive the wrong item.
– If you do not want the product, please refuse the package directly when the courier delivers it. Rejected packages are subject to round-trip shipping costs and related service fees. Once the package is signed for, private health products cannot be returned without reason. If there is any quality problem, only reshipment or compensation will be provided.
We do not issue refunds if:
– Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
– Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
Product Quality Problems
If you receive goods with quality problems, please provide feedback within 5 days. After this deadline, we will not address the issue. You can contact us by sending a message on the Contact Us page.
To the Customer
Due to the nature of this product, we cannot provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is standard practice within the sex doll industry.
If your product or any part is damaged during the shipment process and the box has visible damage, PLEASE DO NOT SIGN FOR THE PACKAGE. You should open a complaint with the shipment carrier as the damage likely occurred during shipment. After that, please report the issue to us so we can also escalate it. Cardboard boxes and even Flight Cases might get scratched or broken during shipment as most products are heavy. Please report any visible issues on the box to the shipping company.
If the product has any issues, please send photos to us. We will assess the issue to provide a solution, depending on the nature of the incident. If the problem was caused by us or our manufacturers, we will take care of it.
We believe all our products are of high quality, and our sex doll manufacturing partners have been carefully screened to ensure they comply with the high standards we expect. If you have any complaints or dissatisfaction, please feel free to contact us so we can do our utmost to provide any suggestions or tips that may resolve the issue. We appreciate any feedback, as it helps us work with our manufacturers to avoid repeating these issues in the future.
Feedback
Your satisfaction and positive feedback are very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or service, feel free to contact us first before leaving any neutral or negative feedback. Communication is more efficient than opening a dispute.
Makeup and Attachments
Sex doll face makeup is painted on, and nails and eyelashes are glued on. They may rub off and fall off. You can reattach them yourself. Makeup falling off during use is not a quality issue.
Shipping Restrictions
We do not ship to Islamic countries, such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, Burma, etc.