Order Cancellation
Visi užsakymai gali būti atšaukti, kol jie bus išsiųsti. If your order has been paid for and you need to change or cancel it, turite susisiekti su mumis per 8 Valandas. Prasidėjus pakavimo ir siuntimo procesui, the order can no longer be cancelled.
Grąžinamosios išmokos
Your satisfaction is our top priority. Todėl, Galite prašyti grąžinti pinigus arba pakartotinai išsiųsti užsakytus produktus, jei:
– You do not receive them within the guaranteed time (45 dienos, neįskaitant 2-5 dienos apdorojimas).
– You receive the wrong item.
– If you do not want the product, please refuse the package directly when the courier delivers it. Rejected packages are subject to round-trip shipping costs and related service fees. Once the package is signed for, private health products cannot be returned without reason. If there is any quality problem, only reshipment or compensation will be provided.
We do not issue refunds if:
– Your order does not arrive due to factors within your control (e.g., neteisingo pristatymo adreso pateikimas).
– Your order does not arrive due to exceptional circumstances outside our control (e.g., neatlikti muitinės formalumai, Vėluojama dėl stichinės nelaimės).
Product Quality Problems
If you receive goods with quality problems, please provide feedback within 5 dienų. After this deadline, we will not address the issue. You can contact us by sending a message on the Contact Us page.
To the Customer
Dėl šio produkto pobūdžio, we cannot provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is standard practice within the sex doll industry.
If your product or any part is damaged during the shipment process and the box has visible damage, PLEASE DO NOT SIGN FOR THE PACKAGE. You should open a complaint with the shipment carrier as the damage likely occurred during shipment. Paskiaus, please report the issue to us so we can also escalate it. Cardboard boxes and even Flight Cases might get scratched or broken during shipment as most products are heavy. Please report any visible issues on the box to the shipping company.
Jei produktas turi kokių nors problemų, please send photos to us. We will assess the issue to provide a solution, depending on the nature of the incident. If the problem was caused by us or our manufacturers, we will take care of it.
We believe all our products are of high quality, and our sex doll manufacturing partners have been carefully screened to ensure they comply with the high standards we expect. If you have any complaints or dissatisfaction, please feel free to contact us so we can do our utmost to provide any suggestions or tips that may resolve the issue. We appreciate any feedback, as it helps us work with our manufacturers to avoid repeating these issues in the future.
Feedback
Your satisfaction and positive feedback are very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or service, feel free to contact us first before leaving any neutral or negative feedback. Communication is more efficient than opening a dispute.
Makeup and Attachments
Sex doll face makeup is painted on, and nails and eyelashes are glued on. They may rub off and fall off. You can reattach them yourself. Makeup falling off during use is not a quality issue.
Shipping Restrictions
We do not ship to Islamic countries, such as Afghanistan, Pakistanas, Jordanija, Libija, Kosovas, Irakas, Burma, ir tt.
